Frequently Asked Questions

Can I schedule a pick up or delivery if I don't have an account?
A: Yes, customers may pay with credit or debit cards for their bookings.

Do I have to book jobs online?
A : No, you can call toll free (877) 718-0822; however, booking online will allow you to take advantage of discounted rates.

Why isn't the courier I am tracking taking a shorter route to drop off my parcel?
A : First off, with Office Boys you are only charged the mileage for the shortest route computed, guaranteed. However, because of individual traffic, road work and climatic patterns on specific days (information which is delivered to our couriers instantly), Office Boys drivers sometimes determine that an alternate route is needed in order to deliver your parcel safely and on time.

Do you have disaster recovery plans?
A: Absolutely, Office Boys has been designed from the ground up with a mission-critical mentality. Our systems integrate multiple fail-safes at every level, including communications, hardware, and power.

How do I check my shipment if I have no access to my computer?
A: If you cannot access the web, simply dial (215) 638 -3204 and choose option # 5 to be directly connected to Office Boys dispatch office (operating 24/7 365) for immediate, ‘real time’ information on your delivery.